Thursday, July 17, 2014

GSA Offer Best Practices, Volume 4

Working with the Government should be a piece of cake, right? Wrong! It takes a great deal of time and dedication to sell to the Government. To become a premier contractor under the GSA Schedule, you have to know what the “sticking points” are when dealing with Government representatives.
·         Turnaround Times: These are extremely important. Missing a deadline by one minute could mean getting your offer rejected by the GSA – or worse, losing a bid! The Contracting Officers are not going to wait until you decide to give them the information they’ve requested. You must live by their deadlines!
·         Read and Research: Yes, Contracting Officers are there to assist you – but do them a favor and do your own homework. You are responsible for reading the requirements of the Schedule and filling out the documentation properly. They will help, but they will not do it for you! Don’t waste their time, because they can sense when a contractor is going to be difficult to work with. You should be trying to make things easier for them. They talk, and word of mouth goes a long way.
·         Your Tone: Be mindful of the way you speak to Contracting Officers. Being overly pushy isn’t the way to handle things. There is a fine balance between asking for updates and demanding that they move the process along. The latter isn’t going to get you anywhere.
·         Straight Answers: Don’t beat around the bush. If you try to hide or disguise business practices, it only makes more work for you in the long run. It could even mean fines and penalties! Be open and honest about your company and how it operates. The Contracting Officers will appreciate your integrity and respond positively.
If you want to be really successful in the Government marketplace, make it a priority to understand how the GSA works and how your Contracting Officers operate. Just like any other customer they want to be respected. Become an organization that thrives on learning the ropes of Government contracting. It takes time, energy, and resources. You can’t cut corners here!
Steph Gowin
General Manager

Government Contract Services, Inc.

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